Hacked Website?

We take great care to ensure any website under our protection remains hack free. Not only do we use the latest and most up to date protection and scanning software but we have a unique tool that will detect any unauthorized changes notifying us to action. We observe that within hours of publishing a new website it is being subjected to hundreds of potential hacks, most are easily prevented but every website is presented with an ever-increasing level of attack. Estimates suggest on any given day well over 40k websites get hacked each day and almost half of all web traffic is from automated bots.

If your website was hacked.

  • Do not feel it was a personal attack, all websites are targeted and some fall.
  • Help is available and you will be back soon
  • We know this is frustrating but we are here to help

Step 1 – Confirm your site has been hacked

Go to the Google Safe Browsing Test Site because they will likely know if you are a victim of a hack. If they do not think you have been hacked, then there could be unaware but more likely there is other reason your site is not working.

Step 2 – Make sure your computer is not part of the problem

Although unlikely, your website might have been hacked because your computer had a problem and infected your website whilst you were working on your website. If you have recently connected to your website administration or hosting account you should scan your own computer for infections by triggering your virus software to make a full scan. This is a valuable precaution before you make any further changes.

Step 3 - Lock out and protect your website and hosting account.

When a site is hacked you have to assume that the hacker has access to everything, so although it will not help get your site back, change your passwords.

Step 4 – Assess the damage and plan

Its decision time: You will need to remove the hacked code and restore your site. If you have a webmaster or managed account you would not be considering what to do next. Your webmaster would be aware of the hack and already be fixing your site. Now is the time to decide if you want to use a webmaster to fix your site, a third-party security agency or do it yourself. Whoever you use will need to go through these steps:

  1. Remove the affected code
  2. Restore the site to a known clean code base, remember many infections occur weeks before the site appears to be hacked so restoring a backup will likely re-infect your website.
  3. Investigate how the hackers gained access and close that door.
  4. Notify the search engines like Google that your site is now clean and ask to be re-evaluated and have the warnings removed.
  5. Update the website code to the latest stable code bases and ensure the site gets updates as they are issued.

Based on our experience, restoring, cleaning and updating a website is sufficiently complex and infrequent to warrant being left to the experts. The third party services will do a fine job of removing the infection and protecting against new attacks, but also consider using our service because we will not only restore your site but give you good advice and help updating your website and getting it on the path to growth.

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